Not satisfied with the product you received? Don't fret! The Posh Pony accepts returns on any brand new, unworn, and unwashed products within 10 days. Please note that returns are free, and are only available for US customers. If you would like to return your purchase for any reason please send us an email firstname.lastname@example.org with the following included:
- Your order number (located in your email, or on the shipping label)
- The item(s) you are returning
- The reasoning for the return/exchange
- What refund you would like (new size/color ect.)
For exchanges, The Posh Pony will send you a new prepaid postage envelope for you to place your items in. Simply send this through the postal service, and once received on our end we will send the new package out. Please note that exchanges must be sent out within 3 days of receiving the envelope, otherwise you will be charged for another pay slip.
For returns, The Posh Pony will send you a new prepaid postage envelope for you to place your items in. The item MUST be returned within 3 days of receiving the envelope (otherwise there will be penalties). Once received a refund will be issued via whichever payment processor you chose. Depending on which processor refunds can take 3-5 business days, and we cannot guarantee you will get full payment back.
Returns & Exchanges are available only to US customers, International sales are FINAL and DO NOT qualify for any returns or exchange offers.
The Posh Pony can/will only offer exchanges for items of the same amount. WE DO NOT store payment information within our system and cannot charge your payment for a more expensive item(s).
Items that DO NOT qualify for exchanges/returns are custom/monogrammed pieces. THESE ARE FINAL SALES.